Refund policy

At Blissiva, we want you to have a positive experience with every purchase. If you receive a product that is damaged, defective, or different from what you ordered, please contact us and we will assist you with a return, replacement, or refund, as applicable.

1. 7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of delivery to contact us regarding an eligible return.

Returns are accepted for products that are:

  • Damaged during delivery
  • Defective or have a manufacturing issue
  • Incorrectly delivered
  • Different from the product ordered

Due to hygiene and safety considerations, opened or used skincare and personal-care products are generally not eligible for return, except where the product is defective, damaged, or incorrectly delivered.

2. Conditions for an Eligible Return

To be eligible for a return:

  • You must contact us within 7 days of delivery.
  • You must provide your order number or proof of purchase.
  • The product should be unused and in its original packaging, wherever applicable.
  • For damaged or defective products, we may request clear photographs or videos of the product and packaging.
  • You must contact us and receive return instructions before sending any product back to us.

Blissiva may review the reported issue before approving a return, replacement, or refund.

3. Damaged, Defective or Incorrect Products

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect product, please contact us at info@blissiva.in within 7 days of delivery.

Please provide your:

  • Order number
  • Product name
  • Description of the issue
  • Photographs or videos of the product and packaging, if requested

After reviewing the issue, Blissiva may provide a replacement, return, or refund, as applicable.

4. Non-Returnable Products

Due to hygiene and safety considerations, we generally do not accept returns of:

  • Opened or used skincare or personal-care products
  • Products damaged after delivery due to improper handling or use
  • Products without their original packaging, where applicable
  • Gift cards
  • Products specifically identified as non-returnable on the product page

This does not affect any rights or remedies available to customers under applicable law.

5. Exchanges

We accept exchanges for products that are damaged, defective, or incorrectly delivered, subject to verification.

If an exchange is approved, we will provide instructions for returning the product and arrange the replacement as applicable.

6. Return Shipping

If a return is approved because the product was damaged, defective, or incorrectly delivered, Blissiva will provide appropriate return instructions and bear the applicable return shipping cost.

For any other return request that is accepted by Blissiva, the applicable return shipping arrangement will be communicated before the return is processed.

7. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method.

The time taken for the refund to reflect in your account may vary depending on your bank, payment provider, or payment-processing timelines.

8. How to Request a Return

To request a return, please contact us at:

Email: info@blissiva.in

Please mention your order number and explain the reason for your return request.

Do not send any product back before receiving return instructions from Blissiva.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Blissiva
Email: info@blissiva.in